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One-On-One
Customer Service Centers
Our customer service
centers utilize the newest productivity enhancements of global
distribution systems (GDS), the latest telecommunication advancements,
and our own mid-office and back-office quality assurance programs.
In addition, we have extended operating hours to accommodate
easy availability to all time zones. Simply stated, we offer
the highest quality reservation services at the lowest possible
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Quality
Assurance
Each reservation we make undergoes 300 quality checks, beginning
with initial client contact and continuing through post-trip
reporting and analysis. Our quality program consists of
the following elements: MegaChek II: The next generation
in automated quality control, MegaChek II searches 24 hours
a day for lower fares, waitlist clearance and seat assignments.
MegaChek II’s automatic system performs checks continuously
up until the time of departure. Surveys: We compile responses
from online surveys and telephone surveys to find ways we
can improve our products and customize our services to meet
your needs. Independent Audits: An outside agency ensures
that our processes and staff function at peak efficiency |
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