 |
HOME LOGIN |
|
|
Traffic Safety Group’s Road to
Event Housing Success Leads to Omega World Travel Travel management company provides effective convention housing solution for trade association; attendees value high level of on-site personal attention “You have this many cancellations.” Those were the words that Melanie Myers dreaded in her role as the director of meetings & conventions for a trade association. “Our members individually called the hotel to book a room,” she said. “Hotels would contact me frequently with reservation changes and I was constantly involved.” To better manage group event housing, Myers turned to Omega World Travel. “Now I trust them to handle it. I never have to worry.” Melanie Myers represents the American Traffic Safety Services Association (ATSSA), an international trade association located in Fredericksburg, Va., representing companies and individuals in the traffic control and roadway safety industry. Level of Personal Attention is Much Appreciated As her career grew at ATSSA, Myers inherited the meeting planning duties. “I initially approached Omega World Travel because I needed help with our annual event,” she said. Myers manages attendance for the Convention & Traffic Expo; the leading event for the industry. Each year there is a sizable turnout of the over 1800 association members that includes manufacturers, road contractors, and public safety officials. “Omega World Travel works closely with our members and always follows up to make sure they get the room they reserved,” Myers said. “They pay close personal attention to everyone’s needs; something you don’t get a lot of these days.” Housing Bureau Teamed with Travel Agency Offering a complete city-wide housing solution for events like the ATSSA convention, Omega World Travel’s Mega Housing solution provides comprehensive housing bureau services to businesses, associations, sport groups, and the convention & visitor bureau in any city. It’s the only housing bureau of its size owned by a full-service travel agency. The veteran travel industry staff at Mega Housing boasts extensive experience with a gamut of events—from as few as 500 participants to over 200,000—providing standard hotel block management, along with other more unique accommodations like dormitories, campgrounds, and even private homes. The Mega Housing solution offers an integrated, Web-based reporting and inventory management system that features hotel reservation information on demand, allowing authorized users to adjust blocks of rooms as needed. “We encourage our members to make reservations online through the Mega Housing link on our Web site,” Myers said. “I get a daily report on how many people registered; their names, the dates they are attending; everything.” Suppliers Value Omega World Travel’s Industry Experience Omega World Travel’s housing solution is more than just technology meets travel. Personal attention and superior customer service complements the progressive technology features. “The Mega Housing staff is conveniently onsite if attendees have any issues,” Myers said. “They personally visit all the hotels, meet with the reservation manager, and make sure every room is checked in. They keep track of everything, so I don’t have to.” The Mega Housing solution is literally a one-stop shop for all large-event group housing needs including site inspections and selection assistance, onsite logistics, contract negotiations, and inventory management. “Hotels like working with a well-established professional company like Omega World Travel,” Myers said. “Sometimes, meeting planners are people that are new to the job, without any training or experience. Because of their industry background, Omega World Travel is really good to work with.” Customer Service is Never Outsourced Omega World Travel’s wholly-owned call centers provide the same level of personal attention via phone, e-mail and fax reservations, and offers multi-lingual service for international attendees. “The staff at Omega World Travel provides great customer service,” Myers said. “I never receive any complaints; instead I get friendly e-mail messages from attendees about how great they are!” The Omega World Travel solution simplifies a complex logistical project like event housing by providing a single information source for all participants—the meeting planner, attendees, and the hotel. “It’s refreshing how passionate Omega World Travel is about serving the customer,” Myers said. “I’m very pleased with the job they do for us.” |
|||||||||||
